Refund Policy

At Mimi Cat Living, we want you to shop with confidence. Please review the information below regarding returns, refunds, replacements, and order cancellations.

Returns

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Be returned in its original packaging
• Include all original accessories, manuals, and tags (if applicable)
• Be accompanied by proof of purchase

For hygiene and safety reasons, we cannot accept returns of products that have been used, damaged by the customer, or are not in their original condition.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Used pet products
• Opened grooming or hygiene products
• Customized or personalized products
• Gift cards

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect.

Please contact our support team before sending any item back. We will provide the appropriate return instructions and return address.

How to Request a Return

To start a return, please contact us through our Contact Us page and provide:

• Your order number
• A description of the issue or reason for return
• Photos of the item if it is damaged, defective, or incorrect

Our team will review your request and provide further instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 30 days of receiving your order.

If the issue is confirmed, we will, at our discretion:

• Send a replacement item at no additional cost, or
• Issue a full refund to your original payment method

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If approved, the refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error, a defective product, or an incorrect item.

Order Cancellations

Orders may be canceled or modified within 4 hours of placement.

After this period, orders may already be in processing and can no longer be canceled or changed.

If your order has already shipped, you may request a return after delivery in accordance with this policy and applicable consumer protection laws.

Questions?

If you have any questions regarding returns, refunds, or cancellations, please contact us through our Contact Us page. Our support team will be happy to assist you.