Shipping Policy

Last Updated: June, 12th 2026

At Mimi Cat Living, we are committed to delivering your order as quickly and efficiently as possible. Please review the information below regarding order processing, shipping times, and delivery expectations.

Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays).

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times may be slightly longer during peak shopping periods, promotional events, or holidays.

Shipping Times

After processing, standard delivery typically takes:

📦 4–8 business days

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on:

• Destination country or region
• Carrier delays
• Customs clearance procedures
• Weather conditions
• High shipping volumes
• Other circumstances outside our control

Shipping Costs

Shipping costs, if applicable, are displayed at checkout before payment is completed.

Any free shipping promotions will be clearly indicated on the Store.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

You can track your shipment using the tracking link provided in your confirmation email.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

If you need to modify your shipping address or order details, please contact us within 4 hours of placing your order.

Once an order has entered processing, we may not be able to make changes.

We are not responsible for delays or delivery issues resulting from incorrect information provided by the customer.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, and related fees may be charged by local authorities upon arrival.

These charges, if applicable, are the responsibility of the customer and are not included in product or shipping prices unless otherwise stated.

Lost, Delayed, or Missing Packages

If your tracking information shows unusual delays or if you believe your package may be lost, please contact us and we will work with the carrier to investigate the shipment.

While we cannot guarantee carrier performance, we will make reasonable efforts to assist customers in resolving delivery issues.

Nothing in this policy affects any consumer rights granted under applicable law.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A description of the damage
• Clear photographs of the product and packaging

Upon review, we may offer a replacement, refund, or other appropriate solution.

Order Cancellations

Orders may be canceled or modified within 4 hours of placement.

After this period, orders may already be in processing and can no longer be changed or canceled.

Please refer to our Refund & Return Policy for information regarding returns after delivery.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us through our Contact Us page or by email at: support@mimi-catliving.com

We appreciate your trust in Mimi Cat Living and thank you for shopping with us.